Welcome to RSPCA Pets at Rest ABN 74 851 544 037 (also referred to as “we” or “us” or “our”). By continuing to browse and use this website, you (also referred to as “your” or “the customer”) agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, governs our rights, obligations and relationship with you.



Any agreement entered into or matters arising from the use of this website are subject to the laws of Queensland, Australia. If there is a dispute between you and Pets at Rest that results in litigation you must submit to the jurisdiction of the courts of QLD. Any action against RSPCA Pets at Rest must be initiated through the courts of QLD.



These terms and conditions represent the whole agreement between you and RSPCA Pets at Rest concerning your use of our products and services, your use and access to our website and your use and access to the documents and information contained within it.


All verbal or implied terms (except those implied by statute and which cannot be expressly excluded) are hereby expressly excluded.


No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory.



RSPCA Pets at Rest accept no responsibility for any loss or damage directly or indirectly caused in connection with the use of this website (or any affiliated or linked website), nor do we accept any responsibility for any loss arising out of reliance on the information contained or accessed through this website (or any affiliated or linked website).


It is expected that independent legal advice will be sought prior to reliance on any of the advice or information contained on this website.



All customers of RSPCA Pets at Rest are covered by the consumers guarantees imposed by the Australian Consumer Law, contained in Schedule 2 of the Competition and Consumer Act 2010. Pets at Rest liability in relation to the supply of their goods and services is limited, however, to:

This information is not intended to serve as legal advice. Please consult independent legal advice in relation to your rights and obligations before reliance on any of these terms and conditions.



Whilst RSPCA Pets at Rest may, from time to time, display logos or links to other websites and may appear to be in affiliation with other companies, despite any representations made we do not act as agent for any other company unless we expressly say so and take no responsibility for the content found on any website we may provide links to.


As explained in our Privacy Policy, this website allows you to share content on or through third party websites such as facebook, twitter and instagram. We do not exchange personally identifying information with these sites and services.


The fact that we link to a website or service or allow you to share content on them is not an endorsement, authorisation or representation that we are affiliated with that third party, nor is it an endorsement of their privacy or information security policies or practices.


Other websites and services follow different rules regarding the use or disclosure of the personal information. We encourage you to read the privacy policies or statements of the other websites you visit. We take no responsibility for how your information is used once you leave our website.



Payment is accepted via the website by Visa, Mastercard, ZipPay. Alternatively contact the RSPCA Pets at Rest team to discuss cash, direct deposit debit cards over the phone and Eftpos.


We offer payment plans because we understand that a death in the family is never planned and can often occur at the worst times.


Cremations may not be carried out until full payment has been made. Your pet will be held for a maximum of 2 weeks from the time we receive them into our care. RSPCA Disposal conditions apply.


Charges will apply for afterlife care of your pet if a cremation is not arranged and paid prior to the holding period expiring.



Please click here to view our Delivery, Returns and Refund Policy.



Please click here to view our Delivery, Returns and Refund Policy.



A cooling off period of five (5) days applies to all purchases at RSPCA Pets at Rest. If at any time during this period you decide to cancel your purchase, please email [email protected] or phone 0437 686 999 or office 07 3258 5664 to arrange a full refund.



The Applicant(s) may cancel the order for goods providing the goods ordered have not yet been engraved or labelled in any way (less administration fees) – once the goods have been modified we are no longer able to offer a Refund.


RSPCA Pets at Rest may offer a range of packages for goods and services. The goods and services offered in these packages are standard and cannot be altered. No refund or discount will be provided if the Applicant does not use one or more of the items included in a package. For full details of what is included in the package purchased, refer to the applicable invoice.


If you have booked a pet cremation with us, we are unable to refund or cancel the service within 24Hrs of the booking of the cremation, unfortunately there are associated costs which cannot be changed.



Be rest assured, RSPCA Pets at Rest respects your privacy, treats your information confidentially and are committed to adhering to the Australian Privacy Principles.


RSPCA Pets at Rest collects your information through our online forms and uses the information you provide to personalise the service that is provided to you. We will request certain information from you depending on the type of service you request from us.


Certain information will be required in order to contact you, charge you for our services, and ensure your product is received at the correct address.


Your information will be held on our secure database so you can contact us about your order and we can discuss it with you. We will not share your information with anyone not in connection with the provision of our products and services, locally or internationally, unless required to do so by law.


You can login to your account to see the information you have provided to us. If you need to change this information you can call us on 1300 534 543 or email us at [email protected].


If you have any complaints about the way your information is collected, stored or used, please contact us first at [email protected] and we will endeavour to resolve your complaint within a reasonable time. If we fail to adequately resolve the issue, you are entitled to make a complaint to the Office of the Information Commission.


Please review our full Privacy Policy in order to understand more about the way we handle and use your information. Link to internal page



RSPCA Pets at Rest accept no liability for any failure to comply with the terms and conditions contained therein where such failure is due to circumstances beyond their reasonable control. If any of the express or implied terms and conditions are held to be invalid, unenforceable or illegal for any reason, that term will be severed and the remaining conditions shall continue in full force.