Frequently
Asked
Questions

We understand that at such a difficult time, view our frequently asked questions to find out more about our pet cremation services, memorial keepsake products and RSPCA Pets at Rest. Please contact us if you require any further information.

Where will my pet be cremated?

Your pet will be cremated at our RSPCA QLD Facilities located at 139 Wacol Station Road, Wacol.

Where do the profits go?

100% of RSPCA Pets at Rest profits go toward RSPCA Queensland to help over 50,000 animals in need every year. When you choose RSPCA Pets at Rest, your pet’s memory will continue to live on in other animals being cared for that are waiting for new homes. 

Are the staff employed by the RSPCA QLD?

Yes, all staff are employed by RSPCA QLD.

Is it a door to door service?

Yes, we can receive your pet into our care from your home or nominated Veterinary Clinic.

When will I receive my pet’s ashes?

Your pet’s memorial will be returned to your home or nominated Veterinary Clinic, normally within 7 working days.

Do you offer payment plans and how can I make payment?

You can pay by credit card, applicable debit cards, upfront and ZipPay payment plan.  Cash, direct debit and payment over the phone can be made by arrangement. You can pay your outstanding balance at any time. 

Payments can also be made directly to some Veterinary Clinics.

Are optional extras available?

Yes, optional extras are available. These can be added to your cremation service at time of ordering.

How do I order my pet’s memorial package?

You can order your pet’s memorial package via our website or by contacting RSPCA Pets At Rest staff, your veterinary clinic, and our call centre.

What types of pets can you accommodate for pet cremation?

Our cremation packages and urns are available for all types of pets within the specified weight options listed. For any pets over 60kg please contact the RSPCA Pets at Rest team on 0437 686 999 to discuss your needs.

What pet cremation packages do you offer?

There are a number of pet memorial packages available from RSPCA Pets at Rest, starting from $250. See the range here

What are your office hours?

7.30am to 7.30pm (Monday - Friday), 7.30am to 6:00pm (Saturday), 8.30am to 5pm (Sunday). Public Holidays and after hours can vary please check out our contact page for more information*. Our receiving service is flexible outside these hours. We are happy to discuss your requirements over the phone.

Is my pet cremated individually?

Yes, your pet will be cremated individually. We guarantee the return of your pet’s ashes.

How can I contact you?

We are contactable via the following.

Mobile: 0437 686 999

Office:  3258 5664 or 3258 5639

Call Centre:  1300 543 543 (24/7)

Email: [email protected]

Are there additional after hours fees?

Yes. Sundays, Public Holidays and After Hours have additional fees, you can view these on our Contact page

Why should I use the RSPCA Pets At Rest pet cremation service?

The RSPCA is a community based charity and all proceeds from RSPCA Pets at Rest are utilised by the RSPCA for animal welfare. We are also in a unique position both to nurture over 50,000 animals in our care, but also able to support pet owners, including attending professionals such as veterinarians, who require assistance at the end of the pets life.